Buying & Ordering FAQ选购与订购常见问题

Call +65 9178 9624, or use the WhatsApp enquiry button beside the piece. The WhatsApp message includes the jewellery name and reference; you may add your sizing, viewing or customisation question before sending.

请致电 +65 9178 9624，或使用作品旁的 WhatsApp 咨询按钮。WhatsApp 信息会包含作品名称与编号，您可在发送前补充尺寸、鉴赏或定制方面的问题。

Availability can change. Please confirm the item, current price and availability with us before making payment.

作品供应情况可能有所变动。付款前，请先与我们确认商品、当前价格及库存情况。

ChrisTong works with diamonds, sapphires, rubies, emeralds, jade, pearls and other coloured gemstones set in 18K gold. Please refer to each piece’s specifications for its particular materials.

ChrisTong 采用钻石、蓝宝石、红宝石、祖母绿、翡翠、珍珠及其他彩色宝石，并以18K金精心镶嵌。具体材质请参阅各作品说明。

Documentation varies according to the individual piece and gemstone. Please ask us what applies to your selected piece before purchase.

相关文件会因作品与宝石而异。购买前，请向我们查询所选作品适用的文件。

Yes. Private viewings at Far East Plaza can be arranged by appointment. Call +65 9178 9624 or WhatsApp us to confirm an available time.

可以。Far East Plaza 私人鉴赏需提前预约。请致电 +65 9178 9624，或通过 WhatsApp 联系我们，以确认可安排的时间。

Yes. Our in-store custom-made service shapes a piece around your preferences, story and meaningful occasion. Explore The Bespoke Journey to understand the process.

是的。我们的店内定制服务会根据您的喜好、故事与珍贵时刻打造专属作品。欢迎阅读专属珠宝定制之旅。

They depend on the design, chosen gemstones, materials and availability. The scope, expected timing, price and payment arrangement are discussed before work begins.

这取决于设计、所选宝石、材质及供应情况。制作开始前，我们会沟通设计范围、预计时间、价格与付款安排。

Start with our Jewellery Size Guide, then send your measurement in millimetres together with the jewellery type and piece reference. Final suitability depends on the individual design.

请先参考珠宝尺寸指南，再将毫米尺寸、珠宝类型与作品编号告知我们。最终合适程度仍取决于具体设计。

Possibility depends on the construction, setting and requested change. Please send the piece reference and required adjustment so it can be considered individually.

是否可调整，取决于作品结构、镶嵌方式与所需改动。请提供作品编号与调整要求，以便个别评估。

PayNow is available, while credit card and NETS payments are accepted in store. Please see our Payment Methods page and confirm details before paying.

可使用 PayNow，店内亦接受信用卡与 NETS 付款。请参阅付款方式页面，并在付款前确认资料。

Applicable terms can depend on the piece and whether it is bespoke or has been adjusted. Please request and confirm the terms that apply to your selected piece before payment.

适用条款可能因作品是否定制或经过调整而有所不同。付款前，请查询并确认所选作品适用的条款。

Follow our Fine Jewellery Care Guide for storage, cleaning and wear guidance. If a setting feels loose or a piece is damaged, stop wearing it and seek professional assessment.

请参考高级珠宝保养指南了解收纳、清洁与佩戴建议。如发现镶嵌松动或作品受损，请暂停佩戴并寻求专业检查。